VenHub Smart Store FAQ General Information

Disclaimer: This document is for general informational purposes only and does not constitute legal advice. Please refer to our full disclaimer for additional details.

What is VenHub?

VenHub is a fully autonomous AI-driven Smart Store designed to operate 24/7 without employees. Customers place orders through a mobile app for a seamless, efficient, and contactless shopping experience.

What products does VenHub sell?

VenHub Smart Stores primarily offer pre-packaged goods, including snacks, beverages, personal care items, and other convenience products. Product selection may vary by location and store owner preferences.

What are the dimensions of a VenHub Smart Store?

Each VenHub Smart Store measures 22 feet wide, 10 feet deep, and 10 feet high.

How much space is required for installation?

To install a VenHub Smart Store, you need a site that is at least 22 feet wide and 10 feet deep, plus an additional 3–4 feet of clearance on all sides to allow for proper access and maintenance.

What power source is required for VenHub Smart Stores?

VenHub Smart Stores require a standard 50-amp 14-50 outlet to operate. The store must be connected to a stable power source to ensure full functionality, including AI-driven automation, refrigeration, and security features.

Where can I see a VenHub in operation?

VenHub Smart Stores are actively being installed. Initial installations began in Q4 2024, and we are continuing to scale production. We will provide public announcements as new locations become available.

How much does a VenHub Smart Store cost?

The cost of a VenHub Smart Store ranges from $250,000 to $275,000, depending on the configuration.

How can I place a pre-order?

You can place your pre-order by visiting our Pre-Order Page.

What does the $2,500 pre-order deposit include?

The deposit secures your position in the production queue and is fully refundable anytime before production begins.

What financing options are available?

We have identified financial institutions that may offer up to 100% financing for qualified buyers. However, VenHub is not involved in the decision-making process, nor does it influence financing approvals. Financing arrangements are handled directly between the store owner and the financial institution.

When will my VenHub Smart Store be delivered?

Due to the extremely high demand, we are increasing our production capacity and planning expansions into multiple locations to meet demand.

Do I fully own the VenHub Smart Store?

Yes. VenHub Smart Stores are not leased or franchised, meaning you fully own and operate the store.

Does VenHub assist with location selection?

No, VenHub does not secure locations for owners. However, we provide guidance on selecting high-traffic areas such as shopping centers, universities, business districts, and commuter hubs to maximize store performance.

Are there ongoing fees?

Yes, there is a monthly SaaS fee of $2,500, which covers software updates, AI analytics, remote monitoring, and cloud-based management tools. Additionally, there is an optional maintenance fee of $1,300 per month for servicing, operational support, and preventative maintenance.

Can I set my own prices?

Yes, as the owner, you control all pricing and inventory decisions for your store.

Who handles restocking?

You can restock the store yourself or work with VenHub’s preferred fulfillment partners. Store owners have full control over their inventory management.

What technology does VenHub use?

VenHub utilizes AI, robotics, and mobile app integration to automate inventory management, order fulfillment, and customer interactions.

Can VenHub Smart Stores sell alcohol, tobacco, or age-restricted products?

Currently, Version 1 does not support age-restricted products such as alcohol or tobacco. Future versions are expected to include ID verification technology to enable these sales.

Does VenHub support refrigerated and frozen products?

Yes, VenHub Smart Stores are equipped with refrigerated sections for items such as drinks and dairy products. Frozen storage is not available in Version 1 but will be introduced in future models.

How does VenHub handle multiple orders?

The automated fulfillment system efficiently queues and processes multiple orders in real-time to minimize wait times.

What happens if the store breaks down?

VenHub offers a proactive maintenance program and notifies the owners of any issues with temperature, humidity, or operational concerns. The owner of the VenHub Smart Store can take a proactive approach, with the understanding that some failure points may occur outside of VenHub’s control or normal operations that may cause operational issues.

Is there a warranty on the Smart Store?

Yes, each VenHub Smart Store comes with a warranty covering manufacturing defects and system-related issues.

How is the VenHub Smart Store secured?

Each store is equipped with advanced security features, including bulletproof glass, reinforced structures, real-time security monitoring, and access control systems to prevent theft or vandalism.

What happens if the power goes out?

VenHub Smart Stores have backup battery systems to maintain operations during short outages. Longer outages may require external power solutions.

Who handles repairs and technical support?

VenHub provides maintenance and technical support as part of the optional maintenance fee.

Can I customize my VenHub Smart Store?

Yes, you can brand your store with your logo and curate your own inventory to fit your business model.

Can VenHub Smart Stores be relocated?

Yes, although they are fixed Smart Stores, they can be moved to a different location if necessary. The relocation process typically takes 10–14 days.

Can I expand and operate multiple stores?

Absolutely. Many of our owners plan to expand and operate multiple VenHub locations.

Does VenHub support solar power?

Currently, solar power is not an option, but it may be available in future versions.

Will VenHub support lottery or scratch ticket sales?

Not at this time, but this may be added in a future software update.

What payment methods does VenHub accept?

VenHub accepts credit cards, mobile payments, and contactless transactions.

Can I use my own payment processor?

Yes, VenHub integrates with most major payment processors.

Does VenHub charge a transaction fee?

VenHub does not charge a transaction fee. However, your payment processor may have standard transaction fees.

Can customers place orders in advance?

Yes, customers can place and pay for orders through the VenHub mobile app before pickup.

How quickly are orders fulfilled?

Orders are typically ready for pickup within minutes, depending on item selection and current demand.

Do I need a business license to operate a VenHub Smart Store?

Yes, licensing requirements vary by location. You should check with your local city and state authorities for specific business permit requirements.

Do I need special permits for installation?

Most locations require permits for site preparation, electrical work, and business operations. Check with your local municipality for complete details.

How does sales tax work?

Sales tax depends on local laws and regulations. We recommend consulting with a tax advisor to ensure compliance.

Does VenHub require business insurance?

Yes, store owners are required to insure their Smart Store. We can recommend providers if needed.

Disclaimer: The following Frequently Asked Questions (FAQ) are provided by VenHub Global, Inc. (“VenHub”) for general informational purposes only. They do not constitute legal advice or guidance, nor do they establish an attorney-client or any other fiduciary relationship. VenHub is not a law firm and does not offer legal opinions, interpretations, counsel, or guidance about your individual situation.
Any references to common industry practices, regulatory frameworks, or legal standards are intended solely to present general knowledge and may not be applicable to your circumstances. The information here is not guaranteed to be accurate, up-to-date, or comprehensive, and may be subject to change without notice. Before taking any action or making any decision based on the contents of this FAQ, you should seek professional advice from qualified counsel licensed in the relevant jurisdiction.
By reviewing these FAQs, you acknowledge that you understand and agree that VenHub, its employees, agents, or representatives assume no liability for any losses or damages arising directly or indirectly from the use or reliance on the information herein. Any mention of laws, standards, or regulations is for informational purposes and does not represent a full or binding explanation of such laws.
Invest now